Our client is the global leader in gaming technology. They enable players to experience their favourite games across all channels and segments. They have established a strong presence in over 100 countries worldwide and create value by adhering to the highest standards of service, integrity, and responsibility.

A global entity with over 10,000 employees looks forward to welcoming you on board.

To provide further operational support to customers in Germany, we are looking for a

IT System Engineer (m/f/x)

In this position you will be providing support for ongoing operations and projects, both to internal and external customers, supporting Quality Assurance (QA) as well as Customer Acceptance Testing (CAT) and providing documentation.

RESPONSIBILITIES

• Providing operations mentoring and support to customer's operations staff
• Provide first and second level operations support for customer production and test environments
• Willingness to participate in the team's 24/7 hour on-call schedule
• Reliable handling of system emergencies to minimize financial penalties
• Investigating incidents in the production environment, developing incident reports and other follow-up items to the customer base, working mainly with remote engineers
• Making recommendations regarding improvements for operating systems, software, infrastructure and procedures
• Providing and verifying Computer Operations documentation and checklists
• Interface with Services Project Managers, Account Managers and customer staff as appropriate during projects
• Providing support to QA and CAT phases of projects
• Performing specialist training as required
• On-site visits and participation in customer technical meetings (approx. 10% travel)
• Translating communication between internal and external parties (English- German).

QUALIFICATIONS:

• Technical high school or equivalent degree i.e. Bachelor in Computer Science
• 2-3 years’ experience in operation services and a good track record of customer support experience
• Knowledge of databases, system security and troubleshooting. Good experience with Linux required.
• Knowledge of ITIL practices is a plus
• Strong German and English communication skills (both in writing and orally)
• Being flexible, a team player, taking initiative and being stress resistant
• Capable of prioritizing tasks and managing constant changes as well as multiple different tasks
• Being able to work with remote teams

OUR OFFER:

• An open and communicative company culture
• A dynamic intercultural environment within a fast-paced industry
• An exciting area of responsibility with the chance for development
• Very good working conditions including health and additional benefits (special pension scheme)
• Home Office.

Please send your CV to Mr. Edward Moore, [email protected]. If you have any further questions, please contact

Mr. Moore on +49 69 976 75 139.