For an international E-Commerce Company we are looking for a

Key Account Manager Italy

Main Duties:

• Responsible for the success of Italy's KA, supporting customers to achieve branding & marketing & sales target by providing customized online solutions based on customer's needs, adjusting online business strategy based on market's feedback, training to empower KA's e-commerce capacity.
• Build good customer relationship with dedicated service.
• Collect clients' request and pain point and improve KA user experience and platform performance by cross-work of different team.
• Deep dive to featured export industry, collaborating with search team and ads team for gaining more accurate traffic for KA.
• Grow KOL community and create success story to enhance company awareness through diverse social media/event with the collaboration with marketing team.
• Enhance the efficiency of Advertisement and other commercial service

Requirements:

• BA/BS degree
• 5+ years experience in e-commerce/digital service companies or Export/Trading company. Good knowledge of local e-commerce and trading environment and ecommerce key account manager experience.
• Sensitive to B2B products, insight into user psychology, business analysis, user experience analysis, and user data analysis, etc. Have a mature and effective management and operation methods.
• Rich experience in customer life cycle management and local service planning capabilities.
• Strong capability of communication, listening, able to understand the client needs
• Results-oriented, optimistic and quick learner
• Native in Italian. Fluent in English.

Location: Milan