Reporting to the Sales Director, the Key Account Manager is responsible for driving revenue growth and maintaining strong customer relationships. The job holder will work to identify new business opportunities within existing accounts and strive to maximize customer satisfaction and loyalty.

Responsibilities

• Sales Strategy and planning: A long-term plan for increasing and developing the sales in order to achieve the annual KPI objectives agreed and set by the company.
• Revenue Generation: Generate the budgeted revenue and gross profit through driving sales and marketing plan with key accounts.
• Customer Relationship Management: Manage and maintain excellent customer relationship management with key accounts by providing excellent customer service with a view to retaining customers and having satisfaction continuously with the organisation.
• Develop Business Solutions: provide ICT solutions by promote products and services, engage with customers to understand their needs, objectives, and challenges to increase their productivity and efficiency.
• Service Contracts: maintain business lobbying within the targeted customers with generating sales and revenues to ensure extension/retention of these contracts.
• Market awareness: Keep abreast of developments in the market and in the research field to explore possibilities of introducing new products, look for opportunities which will lead to an increase in market share.
• Reporting: Prepare a weekly plan for upcoming week like targeted customers, objective of visit to identify areas of improvement, and review the current business plan to ensure that the business is in line with the budget or exceeding the forecast.

Qualifications

• Bachelor's degree in information technology or equivalent experience in Business
• 5+ years of relevant work experience
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Excellent sales records with royal entities and public sector.
• Excellent social intelligence and ability to build personal relation with customer.