JOB SUMMARY 

The Senior Key Account Manager is responsible for promoting and selling aerospace related products and services utilizing sales excellence concepts within the North American geographic area.  This position reports directly to the Business Development Director within the America corporate team and partners with the management team to ensure the best possible service and effective communications to all customers.  The position requires significant travel (25-40% of the year) by car and air.

PRIMARY RESPONSIBILITIES

• Develop, evaluate and adapt new sales strategies to maintain the product and service capabilities with current business trends in the North American market.
• Present existing or new products to all assigned accounts, provide advice and guidance to customers regarding product options, provide support to a supplier partner’s product requirements, and maintain knowledge of new and existing products and services, as well as report all competitor activities and systems.
• Assess each business situation from all competitive aspects. Be able to define problems, collect data, establish facts, and draw valid conclusions. Be capable in contributing to negotiations from a commercial position as well as from a terms and conditions standpoint, both externally and internally.
• Effectively communicate with  team members, senior management, customers and suppliers to resolve customer or contractual issues, maintain the company’s CRM of current and potential clients, and provide substantial information relating to sales plans and regular reports.
• At the direction of the Business Development Director, provide leadership in the development of joint ventures, affiliations and partnership arrangements that will advance position in the North American market.
• Draft executive summaries regarding the customers on a regular basis to keep sales management, product management, and upper management informed on all account activities and developments.
• Attend and represent the company in trade shows. Prepare and present papers related to products developed by the  group

REQUIREMENTS (Knowledge, Skills, and Abilities)

• Proficient with personal computers, specifically Microsoft Word, Excel and PowerPoint.  
• Prepare and formally present concepts, progress and status of proposals to management and customers. Strong customer focus.
• Problem analysis and problem resolution at both a strategic and functional level internally and externally. Take responsibility and accountability for both personal and performance as it relates to a customer.  
• Good analytical and deductive reasoning, thorough attention to detail and accuracy.
• Excellent judgement, excellent communication skills and ability to work effectively in all variety of business settings.
• Strong strategic planning and marketing skills. Inventive and resourceful.
• Effectively work without conflict with other internal functional groups, subordinates, management, and customer and supplier representatives.  A team player.
• Function effectively in a diverse working environment with minimal supervision.

EDUCATION/EXPERIENCE

• Bachelor's degree in Engineering, Business Administration or related field.
• Minimum 3-5 years’ work experience in related sales, marketing or key account management environment
• Strategic planning and customer account planning
• Knowledge of the current aerospace business environment; locally and globally, business and marketing development, market research promotion/advertising

WORKING CONDITIONS AND PHYSICAL REQUIRMENTS

• Able to work, at the company or customer facilities, in excess of 8 hours per day or 40 hours per week on a second shift and/or weekends if necessary. 
• Sufficiently mobile to conduct business throughout company and customer facilities, including aircraft final assembly tooling and facilities.  Must be able to travel, by car and air, extensively if necessary.
• Effectively communicates information and project data to team members, management, and customers and suppliers.  Good verbal and written communications skills including the ability to see, hear, and speak clearly.