We are looking for an Application Support Lead who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful resolution of issues/challenges identified in our software
product’s features.
 
 
WHAT YOU WILL DO:
● Managing group of people working on applications support
● Support, optimization and customization of loan servicing applications like-
FiServ/Five9/Tempo
● Managing cases, requests and enhancements using the ticketing system.
● Ensuring that servicing applications are fully operational, and any loss of service
is restored in a timely and efficient manner
● Providing a high level of service to business users and adhering to our strict
SLAs for response and restoration times
● Problem determination, workaround resolution, root cause analysis, incident
management
● Testing and verification of service releases, patches, requests and
customizations in application.
● Assist with the support of internal applications and infrastructure
● Ensure that solution and application support documentation is maintained to the
highest quality and accuracy
● Responsibilities may require occasional late night and weekend work

 
WHAT WE’RE LOOKING FOR:
 
● BE/BTech degree in Computer Science, Information Technology, or related
field
● 7-9 years of IT Production Monitoring/Support experience, supporting software
applications and tools.
● Excellent analytical and problem solving skills
● Excellent knowledge of MS office tools
● Ability to work both independently and as part of a team
● Excellent communication and customer service skills
● Previous experience dealing with support cases or requests via e-mail, telephone
and in person
● Familiarity with US Mortgage sector is a plus.
● Requirement gathering and specification planning
● Ability to understand logic flow of programming.
● Querying knowledge on SQL Server is advantageous.
 

WHAT’S IN IT FOR YOU:
 
● Competitive Salary
● Full Benefits Package
● PTO
● Holiday Pay
● Career Growth Opportunities