Experience/Requirements:

• At least 3 years of advanced IT experience, preferably within an MSP (Managed Service Provider) environment.
• Proficiency in PowerShell and scripting.
• Advanced knowledge of server, firewall, and cloud technologies.
• Exceptional communication skills.
• Strong organizational and consistency skills.
• A collaborative team player.
• A process-driven mindset.

Duties:

As a Level 2 Support Engineer, your responsibilities will include:

1. Troubleshooting Complex Technical Issues: Your role involves efficiently diagnosing and resolving intricate technical problems.

2. Research and Exploration: Staying up-to-date with emerging technologies is essential. You'll be expected to research and explore new tech developments continuously.

3. Adaptability Under Pressure: Operating effectively in high-stress situations and adhering to tight deadlines is a key aspect of this role.

4. Effective Communication: You must communicate clearly and effectively with colleagues, various departments within the organization, and external parties.

5. Thorough Documentation: Properly documenting service call notes, creating and maintaining checklists, and developing diagrams are crucial to your responsibilities.

This role demands a blend of technical expertise, adaptability, and strong interpersonal skills to ensure the efficient resolution of technical issues and the seamless integration of new technologies within the organization.