Job Location: Mumbai/Pune/Bangalore

Responsibilities:

• Participate in 12×7 shifts working with a global team in follow the sun model. ( No Graveyard or Night Shift)
• Provide remote infrastructure support for our SaaS, PaaS, IaaS products across globally distributed data centers
• Automate OS and application deployments using tools such as WDS, Cobbler and Puppet
• Conduct regular patch management and system maintenance to ensure the health of platforms/servers
• Set up health checks for systems & applications in monitoring tools like Zabbix, Nagios, SolarWinds etc
• Troubleshoot and fix issues meeting SLA’s and operational standards
• Manage incidents and escalations as per policies/procedures to meet incident management and uptime SLAs
• Liaise with engineering teams for RCA’s, permanent resolutions on issues using tickets and chat conference rooms
• Identify repetitive tasks and automate using Bash / Ruby / Perl
• Contribute to operations handbook
• Investigate and assess alerts for hardware and schedule replacement or tests
• Initiate emergency maintenance as needed for failed/failing hardware (drives, RAID controllers, power supplies, etc)
• Provide guidance to L1 monitoring regarding hardware status/health, complicated server health analysis
• Ensure smooth hand-offs between shifts

Requirements:

• Ability to work well in a diverse, team focused environment
• An expert in Linux/Unix Operating system fundamentals, file system troubleshooting and various tools/ services that are available by default with the Operating system
• An expert on all things related to keeping a Linux, Apache, MYSQL stack up running and secure
• Advanced skills troubleshooting skills on Dell and Supermicro Hardware along with Raid controllers from Dell, LSI & Adaptec
• Passion for system monitoring tools and are a hands on expert at maintaining tools like Nagios, Zabbix, cacti, Ganglia, etc
• Always looking for scope to automate and build tool to expedite repetitive task
• Strong grasp on configuration management tools, such as Ansible, Puppet or Chef
• Expert level skills with Scripting/Programming in Bash/PERL/Ruby/Python/Go (any) and a good understanding of regular expressions
• Good years of hosting industry experience working on large cluster of servers running common web hosting panels like cPanel, Plesk, website Panel, Parallels virtuozzo etc
• In depth knowledge of how the Internet works (HTTP, DNS, Streaming, Mails etc.) and experience in configuring and optimizing services (DNS,Webserver,Mail) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc.)
• Expertise with configuring IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tool.
• Good understanding of various other technology stack like Networking, Central storage & Data Center operations.
• Networking experience including packet decoding, layer 2 switching basics and a good understanding of the OSI model
• Experience in file systems like ext3/4, XFS, ZFS, btrfs, NAS, SAN, SAMBA etc
• Expert level knowledge in server hardening by managing IPTables, CSF, Firewalld. Selinux
• Hands on experience with virtualization technology Citrix XenServer/VMWare/KVM