Location: Bangalore

Responsibilities:

• Aftersales Service: Lead the aftersales service function, ensuring timely and effective resolution of customer issues and inquiries.
• Workshop Management and Operations: Oversee the workshop operations, including scheduling, resource allocation, and quality control.
• Customer Support: Ensure exceptional customer support through effective communication and resolution of customer concerns.
• Warranty Management: Manage warranty claims and ensure compliance with warranty policies and procedures.
• Spare Parts/Inventory Management: Optimize spare parts inventory levels to meet service demands while minimizing costs.
• Service Network Expansion: Identify opportunities for expanding the service network and establishing new service centres.
• Policies, Processes, and SOPs: Develop and implement policies, processes, and standard operating procedures (SOPs) to streamline aftersales service operations.
• Team Handling and Stakeholder Management: Lead and develop a team of service professionals, fostering a culture of excellence and teamwork. Effectively manage relationships with internal stakeholders and external service partners.

Requirements:

• Proven 15 to 20 years of experience in aftersales service management, preferably in Automotive Industry. 
• B.E. or B. Tech graduate (any specialization).
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Strategic thinker with the ability to implement effective operational strategies.