Position: Manager/ Deputy Manager Customer Quality
Location: Pune, Hinjewadi
Reporting to: AGM Quality

Mission of job: 
To resolve the quality issues in the incoming child parts WITH the objective of improving the quality performance of vendor supplied parts WITHIN the framework of VDA 6.3, PSA and IATF16949 Standards. Maintain IATF Certification 

Professional Experience:
•    Leading team.
•    Driving Quality Improvement Projects
•    Excellence in customer satisfaction
•    Worked in Global Multi national 
•    Management Update
•    Global customer handling 
•    Knowledge of problem solving tools including 7QC Tools, 8D, Six Sigma, Shainin
•    Knowledge of quality tools ( APQP, PPAP, MSA, SPC, VDA, FMEA, DOE )
•    Knowledge of ISO standards                        
•    Knowledge of minitab                        
•    Leadership skills                        
•    Process knowledge                        
•    Six sigma training                        
•    PDC (Product Development and Commercialization) training                                        
 

Task and Responsibility:
CUSTOMER QUALITY MANAGEMENT
To handle and redress customer complaints and warranty issues by doing root cause analysis , giving action plans and implementing corrective and preventive actions in the plant.
To maintain customer ppm within limits of ppm and to ensure that proactive actions are taken to improve production quality to achieve customer satisfaction and enhance the growth of business. 
Improve customer scorecards
Visit customers 
Warranty management 
Zero mileage claims handling 
Internal audits
External certification audits 
To meet company's and customer's requirement of certificate to IATF 16949"
PRODUCT SAFETY MANAGEMENT
To handle SC and CC parameters across components and products
To participate in PSA audits across locations globally and getting successful PSA audits done in  India
To achieve 50% score in PSA as per global norms "
PRODUCT AND PROCESS IMPROVEMENTS, Process audits as per VDA 6.3, Product audits as per VDA 6.5 
To identify improvement areas in processes and products to continually improve them and eliminate the wastes 
To continually review and improve the quality of products and processes to increase efficiency.

Key figures (KPI): 
•    To achieve the target ppm    
•    To achieve 100 % audit according to the yearly plan.    
•    To achieve the target CP/CPR ratio.    
•    Send the report to HOD and complete the QHSE report within the stipulated time. 
•    No major non-conformity in the area during PSA audits, Internal Audits and IATF 16949 audits.
•    Carry out assigned Internal audits on time as per plan and generate the audit report within 2 working days of the audit.        

Professional Competency
•    Knowledge of the Automobile industry    
•    VDA 6.3 & 6.5                    
•    Knowledge of  IATF 16949        
•    APQP, FMEA, PPAP                        
•    Problem-solving tools - Six Sigma     
•    Shainin                    
•    Knowledge of lean/ Process improvements                         
•    Knowledge of SAP                        
•    Communication skills                         
•    Teamwork                        
•    Coaching and Mentoring                                    
Other professional competency 
•    Managing & improving processes. 
•    Communication Skill.
•    Adaptability & flexibility. 
•    Teamwork and team building.
•    Business Cognizance
•    Leading others. 
•    Relationship management
•    Resource Management