Job Title:  Manager - Client Success

Location: Hyderabad /Bangalore / Mumbai/ Delhi

Key Responsibilities:

1.Client Relationship Management:

• Build and maintain strong relationships with key clients in the food industry.
• Act as the main point of contact for client inquiries, issues, and escalations.
• Understand client needs and expectations to provide tailored solutions and services.

2. Communication and Coordination:

• Collaborate with internal teams such as sales, marketing, and operations to ensure seamless delivery of products or services to clients.
• Communicate client feedback and requirements internally to drive product or service improvements.

3. Problem Solving and Resolution:

• Address client issues and concerns promptly and effectively.
• Resolve conflicts and manage expectations to maintain positive client relationships.

4. Business Development:

• Identify opportunities for business growth within existing client accounts.
• Recommend new products, services, or enhancements based on client feedback and industry trends.
• Participate in industry events and networking activities to expand client base and enhance industry knowledge.

5. Reporting and Analysis:

• Track and analyse key account metrics such as sales performance, client satisfaction, and profitability.
• Prepare regular reports and presentations for management on account status and business development activities.

Qualifications:

• Bachelor’s degree in business administration, Marketing, or related field (MBA preferred).
• 10+ years of proven experience in client relationship management or account management within the food industry.
• Strong communication, negotiation, and interpersonal skills.
• Ability to understand client needs and build long-term relationships.
• Strategic thinker with a proactive and problem-solving attitude.

Additional Requirements:

• Willingness to travel for client meetings and industry events.
• Ability to work under pressure and meet deadlines in a dynamic environment.
• Knowledge of food industry trends, regulations, and competitive landscape.
• Preferred industries – QSR/Food retail, Aviation, Food aggregators/delivery, Industrial Catering & Hospitality