Responsibilities

You are responsible for part of the global User Service Center with team members in various countries in the APJI region

• Manage an intercultural team

• Align with the other User Service Center Managers across the globe

• Define responsibilities of the global User Service Center following the IT Strategy

• Establish standard processes for Incident and Problem Management following ISO 20000 / ITIL v4

• Help establish the standard Change Management process in collaboration with other IT teams

• Provide state-of-the-art first level support to employees/end users in the company

Experience- 14-17 years

Requirements

• Degree in computer science or related field

• Minimum of 5 years’ professional experience in Information Technology / tech industry

• Profound understanding in modern IT hard- and software solutions and tools and a good technical understanding

• Experience with the operations of User Services / Help Desk

• Strong knowledge of systems and tools, best practices, and methodologies

• Experience with managing global projects, solutioning mindset

• Practical experience with industry norms and standards such as ITIL v4, ISO 20000/9001/22301/27000

• Experience working in a multicultural environment

• Experience working in a team-oriented, collaborative environment

• Good organizational, strategic, tactical planning skills

Project Management skills

Motivated to continuously learn

Very good English skills, written and spoken. Additional languages are a plus

Candidate: Diversity Candidate Preferred

CTC: 35 Lakhs