In Almaty is open.  Official employment. The ideal candidate will develop lead management and improve the quality of customer service in Kazakhstan and Kyrgyzstan throughout the life cycle, following the "Customer First" philosophy. Roles and responsibilities: Contact center management; Achieved the goals of secure lead management; Customer Reference Review (NPS); study "Mystery Shopper"; Dealing with customer complaints; Dealers comply with customer relationship security standards; Continuously improve the customer journey with Voice of the Customer; Working with the technical department on a serious matter (including responsibility for product quality); Preparation and maintenance of budgets; Motivate the development of department employees. Competences and skills: Higher education in business administration; Strong leadership, experience in managing people (at least 4-5 direct reports); Strong communication, negotiation and presentation skills; business planning and analysis; "Customer First" mindset, empathy for customer needs and concerns, protecting customer interests; initiative; problem of solving Naviki; Emotional intellect; Stress tolerance; Multitasking and ability to focus on priorities; business acumen; Legal competence in working with contracts, laws and regulations; Collaboration and teamwork; Fluency in Kazakh and Russian languages; Spoken and written English, above average/fluent.