Reporting into the Online Store Manager, the Marketing and E-Commerce Administrator's function is to support the online store and marketing of the business on a day-to-day basis. This is an interesting and varied role with emphasis on providing excellent customer services to the internal stakeholders (store managers and sales assistants, Partners, and Head Office colleagues) and external customers to help the smooth running of the business.

Tasks will include but are not limited to:

• Managing email and telephone customer contact/dealing with customer and Partner/store enquires/complaints
• Using our content management system to upload and edit content on our website
• Responding to Feefo, Trustpilot and requesting Amazon reviews
• Posting updates to our intranet site
• Posting job vacancies across on Indeed and our website
• Updating store information on our digital channels
• Posting content to our Google My Business profiles for our stores
• Posting and responding to social media content across our channels including Facebook, Instagram, and LinkedIn
• Support with store requests for signage and POS materials. Work with print/production partners as required
• Sending out gift cards purchased online
• Resizing of imagery using Photoshop as required
• Engaging with comments on our social channels

Candidate Requirements:

• Keen interest in e-commerce and marketing
• Excellent written and spoken English
• Good working knowledge of Microsoft Office including Word, Excel and Powerpoint
• Excellent communication and customer service skills - confidence speaking on the phone.
• Ability to liaise with teams across the organisation confidently.
• Ability to handle and resolve difficult situations and work under pressure
• Accuracy and attention to detail
• Flexible and willing to get involved in all aspects of the operations of the marketing department
• Able to multi-task and manage time to deliver tasks within set deadlines
• Resilience and openness to learning new skills and adaptable to change
• Interest of experience with keeping fish would be an advantage

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.