My client are a world leading organisation that provide consultancy, advice and market intelligence to the building services industry Globally. They're looking for a Membership Officer to work a 37 hr week, Monday - Thursday 8.30am-5pm and Friday 8.30am-4.30pm.

As a Membership Officer your main duties will be as the following :

* Support the Membership Manager to execute the member recruitment and retention strategy, contributing to the achievement of the revenue budget for membership.
* Undertake desk-based research to identify and qualify new member leads.
* Conduct effective competitor analysis for targeted development activities.
* Make prospecting calls and follow up incoming leads to secure the successful recruitment of new members.
* Under supervision of the Membership Manager, generate bespoke proposals to support the recruitment process.
* Execute the in-house new member joining process to induct them on accessing and benefiting from the full range of services.
* If required, attend and participate in relevant trade shows/exhibitions with the view to generating new business opportunities and gathering industry intelligence.
* Build and nurture relationship with members to proactively encourage the uptake of membership services via various communication channels.
* Conduct regular meetings/calls to members to identify and develop sales opportunities, including sponsorship.
* Support the Membership Manager in delivering regular member engagement activities/events utilising digital platforms.

* Participate in the annual renewals process, ensuring accurate and efficient subscription collections.
* Progress resignation notifications in line with procedures.
* Contribute to member communications, including email correspondence, newsletters and welcome packs.
* Provide member feedback and insight towards the development of new member offerings to enhance the membership package.
* If required, be willing to undertake onsite members visits, should business needs demand.
* Prepare and compile analytical reports, to support strategic decision making and inform operational plans.
* Achieve agreed membership KPIs, recording data as required by the Membership Manager.
* Maintain GDPR compliance when handling member data.
* Ensure CRM system and member records are maintained and updated in accordance with procedures.
* Ensure operational processes, procedures and policies are followed.
* Any other duties commensurate with the role.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.