Key Responsibilities:

• Strategic Planning:

Develop and implement comprehensive retail strategies aligned with company goals, analyzing market trends, customer behavior, and competitor activity to identify growth opportunities. 

• Operational Management:

Oversee day-to-day operations of multiple retail stores, ensuring smooth functioning, adherence to company policies, and compliance with health and safety regulations. 

• Sales Performance:

Monitor and drive sales performance across all stores, setting sales targets, analyzing sales data, and implementing strategies to boost revenue. 

• Staff Leadership:

Recruit, train, and develop a high-performing retail team, providing coaching, performance feedback, and career development opportunities. 

• Inventory Management:

Manage inventory levels, optimizing stock rotation, minimizing stock discrepancies, and collaborating with suppliers to ensure product availability. 

• Merchandising:

Develop merchandising strategies, including product placement, visual displays, and promotional activities to enhance customer experience and drive sales. 

• Customer Service:

Ensure exceptional customer service standards are maintained across all stores, addressing customer concerns and fostering positive customer interactions. 

• Financial Oversight:

Analyze financial reports, manage budgets, identify cost-saving opportunities, and make informed decisions to maximize profitability. 

• Market Analysis:

Stay abreast of market trends, competitor activity, and consumer insights to adapt retail strategies accordingly. 

• Collaboration:

Work closely with other departments like marketing, logistics, and finance to align strategies and achieve business objectives.

Personality Traits:

• Minimum 5+ years of experience in retail operations and management, within luxury, jewellery, or fashion retail.
• Strong leadership and team management skills
• Proven experience in retail operations and management
• Excellent analytical and problem-solving abilities
• Strong communication and interpersonal skills
• Financial acumen and budgeting expertise
• Understanding of retail merchandising and visual display principles
• Knowledge of retail technology and systems