Our Client is a young startup who are growing their footprints across the globe. They are looking for an experienced Customer Onboarding specialist who can start immediately.

Requirements

• Provide product training and product demonstrations to customers during the engagement
• Collaborate with internal teams at all levels throughout to find solutions that may arise
• Proactively address problems and provide best solutions to exceed customer expectations
• Take complete ownership of providing the best possible customer experience and guide them through product adoption
• Ability to quickly adapt to the environment and resonate with fair knowledge of our suite of products
• Nullify or minimise churning by researching, diagnosing, troubleshooting and identifying solutions to proactively resolve customer concerns
• Need to spend time to understand the business use case and how customers use the products to meet their needs
• Educate & empower customers to enhance product adoption
• Ensure to capture the customer utilization and drive the engagement within deadlines

Requirements:

• Minimum of 3-5 years' experience in the software/tech industry especially well reputed SaaS companies offering a suite of productivity automation tools
• Experience in implementation of SaaS products is preferred or working experience in these products
• Basic understanding of the technology and programming concepts
• Ability to understand and utilise new technologies
• Good communication skills and written skills
• Flexible to work in the allocated shifts.
• Capable of working on a cross-functional team to solve business & tech problems
• High Customer Focus

Good to have's:

• 2+ years' experience in Customer Success / Customer Support / Pre-sales within an enterprise software organisation
• Knowledge of SaaS business model, SaaS technologies, and related applications
• Experience working in EMEA & US markets would be an added advantage but not mandatory.
• Proven time management skills in a dynamic support environment
• A background in technology.
• Flexible working in shifts