For a Real Estate service company, we are looking for a strong professional from Hospitality or Real Estate sectors who wants to join a new challege as

Operations Manager – Built to Rent

The role:

Working directly with the Head of BTR, your responsibilities will include:

• Contribute to the growth of the operating team, including selection, training, motivation, and coordination of on-site staff members across different buildings
• Develop and implement the resident experience, bringing a hospitality guest-centric approach to the residential sector
• Build and review operating P&L statements to support the creation of business plans for BTR/Multifamily opportunities
• Design and develop standard operating procedures and associated KPIs to become the sector best practice
• Identify, propose, and implement the offering of add-on services to residents, to enhance the customer satisfaction, wellbeing, and brand fidelity
• Contribute to the development of an integrated CRM & PMS platform and reservation system, working closely with our in-house tech team
• Take part in the concept design development of apartments and amenities, with a focus on the key aspects impacting the resident experience and behaviour
• Supervise our property and facility management partners ensuring that their core activities meet budget requirements and target service levels
• Participate to the key strategic decisions being made in the early stage of this new business line

About you:

• A self-starting nature with strong initiative - you don’t wait to be told what to do and can make good decisions when needed
• A confident, strong mindset - you’re willing to take your own decisions and back them up if challenged
• A collaborative relationship builder - you’re excited to get to know new people and to strengthen personal and professional connections
• Excellent written and verbal communication skills. You’re comfortable communicating at all levels internally and externally
• Excellent time-management skills, with the confidence to manage multiple conflicting priorities
• Ability to manage your own workload and schedule

Requirements:

• Data driven - collating, analysing, and presenting data is key to us making informed decision to assist the successful growth of the company
• Strong at problem solving with analytical skills and attention to detail
• Have experience in the hospitality or real estate sectors
• Operations manager / hotel manager previous roles are preferred
• Very good working knowledge of Excel, Word and Power Point.
• Fluent in English (both spoken and written), any other language will be considered a plus.

Location: Milan