Job Title: Owners Association Manager
Location: Dubai, UAE
Department: Property / Community Management
Reports To: Head of Operations / Property Director

Job Objective:

The Owners Association Manager oversees day-to-day operations of residential and commercial properties, ensuring a high level of tenant and owner satisfaction. The role focuses on building strong relationships, resolving issues efficiently, and maintaining compliance with regulatory requirements.

Key Responsibilities:

• Serve as the primary point of contact for tenants, owners, and vendors, ensuring timely and effective resolution of inquiries and concerns.

• Supervise and coordinate maintenance teams, vendors, and support staff to ensure smooth property operations.

• Implement and monitor building management procedures, policies, and compliance with RERA regulations and Mollak system requirements.

• Maintain accurate records of tenant and owner interactions, service requests, and resolutions.

• Plan and execute tenant engagement initiatives to foster a positive community environment.

• Identify operational improvements and escalate unresolved issues to senior management.

• Prepare reports, dashboards, and updates for management on property performance and tenant satisfaction.

Requirements:

• Minimum 5 years of experience with building management companies in Dubai.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities with a proactive approach.

• Commitment to providing outstanding customer service.

• Excellent knowledge of MS Office.

• In-depth understanding of RERA regulations, Mollak system, and related compliance requirements.

• Ability to work independently and lead a team effectively.

Skills & Competencies:

• Customer-centric mindset with high professionalism.

• Strong organizational and multitasking skills.

• Attention to detail and accuracy in documentation.

• Ability to handle complex tenant/owner situations with diplomacy.