Key Job Functions

• Keep abreast on Technology trends and market needs around IT Services
• Package new offerings to complement the current offerings portfolio
• Assess the current offerings portfolio and repackage for better penetrations
• Regular interaction with sales team to understand customer pain points in IT services and suggest remedial measures which can create avenues for business
• Expertise in contributing towards providing detailed responses to RFP/RFQ/RFI
• Develop RFP by understanding the customer needs and their business requirement
• Gather detailed requirements from customer RFP’s                    
• Discussions with customer and other stake Holders to seek clarifications on RFP if required
• Arrive at technical proposal with right Service design & solution based on the RFP needs
• Put together winning solutions in response to RFPs, working closely with sales and delivery owners for delivery imperatives and cost inputs and sales / delivery owners.
• Timely response to all Request for proposals & Information request
• Create impactful presentations, backed by market intelligence, to support the sales / Account Owners on specific pursuits.
• Actively participate and contribute to account mining / cross-sell activities and follow them up by pitching relevant capabilities to help create new opportunities.
• Create collaterals and case studies based on offerings and work delivered by Organization, demonstrating the ability to address customers specific business needs.
• Develop industry specific technical whitepapers and collaterals.
• Strategic Engagements with the Tools & Automation OEM/Partner’s.

Required Skills & experience.

• Graduate with min 7-10 years of experience in IT Service Delivery / IT Services Pre-Sales role
• Good understanding on Service delivery methodologies and frameworks
• Good understanding of tools & automation technologies.
• Need to have an understanding of Cost Benefit Analysis (CBA). Need experience to supporting the Technical Proposal
• Knowledge of strategic, conceptual, consultative selling
• Flexibility and adaptability with Pro-active approach to customer engagement.
• Experience in building and responding to RFP’s.
• ITIL Certification is desirable