Role: Principal Technical Support Engineer

Location: Hyderabad or Bengaluru

Experience: 8-12yrs

Description:

We are looking for Principal Technical Support Engineers for our global SaaS based Data Privacy customer  to provide post-sales technical support on their data privacy and data security products.

As a Principal Technical Support Engineer, you will have a responsibility for supporting our customers with issues encountered in production use of Data Privacy and Data Security product offering(s).

Experience and Skills

Minimum of a Bachelor’s Degree in a technical field with 6+ years of work experience as a technical support engineer in a related technical field.

Hands-on experience with key technologies, such as Data Protection and Security, SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization.

Demonstrated depth in all aspects of technical support lifecycle, such as ticket logging, triage, escalation, customer response, RCA, and KBs.

Proficiency in one or more Technical Support systems, such as Zendesk.

Strong presence with excellent communication and leadership skills, and a proven track record of collaborative success with customers, vendors, staff and internal business partners.

Understanding of Data Security and Privacy, including corresponding regulations, is a strong plus.

No travel expected. However, this role requires participation in a 24x7 technical support coverage shift that could occasionally be at odds with the resident timezone of the engineer.