Role: Product Implementation Specialist

Location: Hyderabad, India

Experience: 4-7 yrs

Responsibilities:

• Partner with Client’s Integration team to install our product in Client’s environments and work on successfully productionizing the software.
• Work as an SME and find creative solutions to Integration challenges across multiple environments and clients.
• Understand the technology and integration landscape of client systems and our internal systems and be able to evaluate and recommend improvements.
• Serve as a client advocate to troubleshoot issues that may arise during the integration and perform timely escalations and follow ups for resolution.
• Thoroughly understand various Product features and associated technical processes.
• Be a liaison between the Client integration team and our leads.
• Deploy the testable versions of Product software in client environments.
• Assist in configuration and customization of the Product wherever applicable.
• Assist in documenting and maintaining the Run Books, Process flows and Release notes.

Required Skills:

• Bachelor’s degree in Computer Science or related degree
• Multitasking, which requires strong communication and organizational skills.
• At least 4 years of experience in working in an implementation or production support role, preferably in a Software Product company.
• Familiarity with Agile/Kanban.
• Experience with CICD tools such as Jenkins.
• Hands on with PL/SQLs and various databases such as Oracle, MSSQL
• Hands on with Linux/Unix scripting and working in a Unix/Linux environment
• Understanding of Java code.
• Conceptual knowledge of various Middleware technologies such IBM MQ, Active MQ.
• Knowledge of AWS stack, Elasticsearch and Kibana with be a plus