We are looking to hire Technical Support Engineers for our clients global customer success organization to provide technical support on our SaaS based Data Privacy Platform.

Role: Technical Support / Sr Technical Support Engineer

Location: Hyderabad / Bengaluru

Job Type: Permanent / Fulltime

Experience: 4-9yrs

Key Responsibilities:

Diagnose, troubleshoot, and resolve customer issues

Provide responsive and timely service to customers on new tickets by priority

Perform & Document RCA as repeatable resolutions as KB articles in the knowledgebase.

Key Requirements:

Minimum of a Bachelor’s Degree with 4+ years of work experience in a  technical support role

Hands-on experience with key technologies, such as Data Protection and Security, SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization.

Demonstrated depth in all aspects of technical support lifecycle, such as ticket logging, triage, escalation, customer response, RCA, and KBs.

Understanding of Data Security and Privacy, including corresponding regulations, is a strong plus.