Responsibilities:

•    Develop custom workflows/RPAs based on customers’ requirements (requires javascript experience)
•    Troubleshoot issues, custom workflows, and product requests based on customers’ submitted cases. 
•    Support enterprise data and technology integrations and help resolve issues quickly
•    Triage any technical issues reported by customers and work with Engineering toward the resolutions
•    Identify and communicate customer’s pain points and enhancement requests to the product team
•    Proactively Identify risks and collaborate closely with team members to address all issues to assure fast resolution and high customer satisfaction
•    Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

What You’ll Need:

•    6-8 years of experience in a Technical Support or Customer Success role.
•    Experience with enterprise SaaS products, implementation, integration, and/or support projects
•    Hands-on experience with java, javascript, python, or another scripting/programming languages
•    Good understanding of cloud architecture, various SaaS/PasS technologies
•    Knowledge of REST APIs and security standards (authentication/authorization) & practices
•    Experience with IT, IT Automation, and Technical Support systems is a big plus
•    Familiarity with AI/ML and related technologies
•    Bachelor’s or higher degree in computer science, engineering, or related technical field
•    Outstanding Presentation and Communication Skills: Must be able to present to various persona and levels within our customer organizations
•    A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment
•    Embody strong problem solving skills; comfortable and seasoned in managing external partners and providing exceptional customer support