As our Professional Services Consultant, you will have a responsibility for the success of the customers by delivering white-glove post-sales experience, thereby ensuring maximum value for the customers from product offering(s).

Key Responsibilities

Drive the overall post-sales engagement with the customers, covering customer onboarding, implementation projects and advocacy.

Develop and execute customer success plans that map customer requirements, success criteria, project plan, and milestones/issues tracking to a streamlined and efficient onboarding process that ensures white-glove service, customer delight and rapid time-tovalue.

Balance the sales acumen for customer relationship management with deep technical skills

in areas, such as Data Protection and Security, SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization.

Combine implementation project management with managing customer engagement programs, including operational metrics, time reporting, service profitability/yield, and customer success metrics, such as lifetime value (LTV), CSAT and NPS.

Interface with engineering and product management to provide a feedback loop that includes repeatable IP in the form of implementation tools, customer insights, and quality improvements.

Interface with sales and marketing for smooth transition from pre-sales to post-sales, ensuring customer lifecycle continuity, thereby minimizing churn and maximizing customer growth.

Experience and Skills

Minimum of a Bachelor’s Degree in a technical field with 5+ years of work experience as a professional services consultant or related technical engineering field.

Hands-on experience with key technologies, such as Data Protection and Security, Data Center Infrastructure, SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms (AWS, GCP, Azure), Docker/Kubernetes containers, and Virtualization.

Demonstrated success with solution design and implementation across complex technology stacks.

Demonstrated depth in project management and PMO aspects, such as task tracking and dependencies, milestones/issues tracking, project risk mitigation, time tracking and project profitability.

Proficiency in one or more Project Management systems.

Strong presence with excellent communication and leadership skills, and a proven trackrecord of collaborative success with customers, vendors, staff and internal business partners.

Understanding of Data Security and Privacy, including corresponding regulations, is a strong plus.

Up to 30% travel (domestic and international).