SalaryLocationEurope, MadridIndustryAccount ManagementJob Description
The Senior Project Consultant – Service & Support is responsible for the overall management of a project throughout its lifecycle. S/he is responsible for defining, planning, tracking, monitoring, controlling economics and managing the project, for identifying key resources and providing the direction they require in order to meet project objectives. This includes a later rollout inside and outside Service & Support.
The Senior Project Consultant – Service & Support provides leadership to cross-functional teams responsible for delivering defined project outputs to time, budget and project quality criteria. S/He also ensures adherence to project management methodology practices, provides team coaching, evaluates the performance of team members and reinforces the enterprise knowledge management through the collection and communication of lessons learned. In that capacity s/he will:
> Participate in the project planning activities and manage the execution of projects according to plan
> Manage relationship with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables.
> Manage and communicate a clear vision of the project’s objectives, and motivate the project team to achieve them; create a project environment that enables peak performance by team members.
> Proactively identify changes in work scope and ensure appropriate planning measures are taken with internal and external stakeholders to reassess and amend the scope of work requirements, budget and timeline.
> Manage the financial aspects of the project.
> Analyze risk, establish contingency plans and identify trigger events and responsibilities for initiating mitigating action.
> Determine what constitutes successful closure for all parties. Gain acceptance and sign-off by all parties when closure is attained.
> Proactively manage project stakeholder satisfaction to position and secure customer reference and success story.
> Coach to clarify assignments and deliverables to project team; review quality of work and manage integration of team members’ work; provide performance input to project team members’ functional management.
> Use customer (independent of channel) and delivery organization feedback to develop future-oriented customer service strategies
Experience & Language Requirements
> 3 - 5 years of project management experience in SAP project implementations , background in SAP ECC functional knowledge is a plus
> Demonstrated experience in teambuilding and leading teams
> Demonstrated expertise in creating and maintaining project deliverables such as, project charter, project management plan, status reports, project timesheets, communications plan, budget and schedule
> Demonstrated experience in managing issues,risks, scope and quality while bring projects to successful completion within the cost and time requirements
> Excellent communication and presentation skills
> Spanish: Native
> English: Fluent
> Bachelor's degree required in Computing Science, Financial, Mathematics, Engineering, Administration or IT areas.
> Master's degree, preferably in commerce, engineering, information technologies or MBA is an asset.
Professional Training & Certification
Some training recommendations for this level available in Success Maps Learning and upon guidance/discussion with your Manager can include:
> Project Management: Tailoring your Communication Style
> Managing Project Quality
> Ensure Strategy Alignment
> Project Management: Project Processes and Closing
> Introduction to Program Management
> Program Governance
> Program Stakeholder Management
> Program Value Management
> Introduction to Risk Management
> Managing Project Schedules
> Program Organizational Change Management