Role: Project Manager (Professional Services)

Location: Hyderabad / Bengaluru (India)

Experience: Minimal 6+ yrs of overall experience and 2+yrs in Project Management handling global projects

Description:

As our Professional Services Project Manager, you will have a responsibility for the success of our customers by delivering high-touch post-sales experience, thereby ensuring maximum value for the customers from product offerings.

Key Responsibilities

Drive the execution of customer implementation projects, including managing the project plan, tracking milestones and deliverables, keeping all stakeholders informed of status, issues, and changes, and ensuring the customer project is successful.

Work with a team of Professional Services Consultants to track project action items and deliverables, ensuring consistent, proactive project delivery.

Interact with teams throughout the company to ensure quality delivery, including the global sales team, engineering, support, and executive teams.

Coordinate and run project checkpoint meetings, including project kickoffs, weekly updates, and project closures; customizing the content of the meetings for the needs of the individual projects; and tracking and concluding follow-ups from the meetings.

Develop, maintain, and enhance the project management program, including project artifacts to help the delivery team with the execution of projects.

Implement continuous improvement in project delivery by analyzing current processes, undercovering opportunities to be more efficient, introducing new processes and technologies, and keeping current on best practices for project management.

Provide project management guidance for implementation partners, including project plan development and project management processes, and evaluating partners in their execution of customer projects.

Experience and Skills:

Minimum of a Bachelor’s Degree in a technical field with 6+ years of work experience as a project manager for a technical consulting field.

Deep understanding of project management tools and methodologies, with expertise on at least one project management system (e.g. Smartsheet, Zoho Project, etc.)

Demonstrated depth in project management and PMO aspects, such as task tracking and dependencies, milestones/issues tracking, project risk mitigation, time tracking and project profitability.

Strong presence with excellent communication and leadership skills, and a proven trackrecord of collaborative success with customers, vendors, staff and internal business partners.

Understanding of Data Security and Privacy, including corresponding regulations, is a strong plus.