About the Role
My client is seeking a highly organised and detail-oriented Quality Administrator to join their team. Reporting to the Quality & Assistant Quality Manager, you will play a key role in maintaining compliance with internal quality standards, customer requirements, and industry regulations.
This is an excellent opportunity for an individual with experience in quality management systems who enjoys problem-solving, building strong relationships with customers and suppliers, and driving continuous improvement within a fast-paced environment.
Working alongside a team of two Quality Administrators, you will be responsible for managing non-conformances, supporting quality compliance activities, and ensuring quality processes are maintained to the highest standards.

Key Responsibilities
Non-Conformance Management

• Record all customer and supplier non-conformances within agreed timescales.
• Investigate, manage, and resolve product and service-related complaints.
• Liaise with internal departments, customers, and suppliers to identify root causes and implement corrective actions.
• Maintain accurate records to support continuous improvement initiatives and identify training requirements.

Quality Compliance

• Conduct internal quality audits in accordance with the audit schedule.
• Support the maintenance of quality management systems, including ISO 9001 and EN9100 requirements.
• Maintain and update the Approved Supplier Register and Supplier on Trial Register through supplier assessments and remote audits.
• Assist with preparation for external audits and annual certification reviews.
• Update quality procedures and documentation in line with business and process changes.
• Conduct contract reviews for new sales orders and daily contract review activities.
• Carry out monthly quality audits and maintain quality records.

Administration & Systems Support

• Maintain equipment registers and coordinate the ordering of equipment, gauges, and related items.
• Update departmental performance measures and quality records.
• Scan, file, and maintain customer drawings, supplier certificates, standards, and other quality documentation.
• Provide general administrative support to the Quality department.
• Undertake additional duties as reasonably required.

About You
The successful candidate will possess:

• Previous experience within a Quality Administration, Quality Assurance, or Quality Compliance role.
• Experience working with Quality Management Systems (QMS), ideally ISO 9001 and/or EN9100.
• Strong communication skills with the ability to build relationships with internal and external stakeholders.
• Excellent attention to detail and a methodical approach to work.
• Strong organisational and planning skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
• A proactive and solutions-focused mindset.