Job Description

Company: Leading OEM in Commercial Vehicle Segment

Role - Regional Service Manager (SAARC Region)

Location - Bangladesh/ Kolkata

Key Responsibilities

• Working with dealers, distributors and customers.
• Handle Vehicle breakdown with direct customers and dealership.
• Ensuring availability of Parts in the region. Maintain Service readiness.
• Training and deployment of resources  on service related attributes.
• Understanding of Market, dealer network and customers for SAARC region.
• Meeting the existing customers.
• Creating a service related plan in terms of reach and coverage to set-up service centers.
• Evaluation of service centers of dealership.
• Understanding of the bay areas in the service center.
• Ensuring customer delight.

Must Haves:

• Working at same capacity and having 15-22 years of experience.
• Worked for similar product line (Buses, LCVs and Trucks).
• 5 to 8 years of region specific experience (SAARC).
• Knowledge of SAARC Market.
• Should have handled direct teams, distributor teams and dealer teams.
• Education - B.E/ B.Tech.

Good To Know

• This role involves travel. Once a month if working from India.
• If working from the region - will have to travel to different countries in the SAARC region like - Bangladesh, Nepal, Bhutan, Sri lank.