Role Overview:

To lead and manage the end-to-end OTC process for ASIA and ANZ regions, drive standardization and consistency to ensure timely and accurate billing, collections, cash application, reporting and client interactions. This role is responsible for driving continuous improvement and requires a client-focused mind-set as well as strong influencing, analytical and organizational skills.

Primary Accountabilities:

• Reporting to the Global Head of OTC, this role will be responsible for all OTC operations for the Asia and ANZ regions, including order set-ups, billing, recovery of debt, TDS/WHT calculations risk management and efficient cash flow cycle.

• Manage a team of up to 9 to ensure service delivery excellence across all OTC operations.

• Provides strategic direction and operational leadership for all O2C initiatives.

• Provide management with timely and accurate reporting that includes forecasting, performance, trend metrics and actionable management information.

• Act as an escalation point for the team on complex queries.

• Drive targeted AR reductions and maximize bookings.

• Ensures appropriate training and knowledge transfer occurs across all relevant business processes, including detailed set of global operating procedures.

• Help to instill relevant controls and maintain quality of output in a KPI driven environment to achieve monthly bookings, billing and collections targets.

• Establish a Right First Time (RFT) principle and ‘fix at source’ mindset.

• Promote and develop excellent working relationships across all internal and external stakeholders, placing the customer at the heart of any decision.

Qualifications:

-MBA Finance from top MBA Colleges

- 8+ Years of experience in end to end OTC role