Job Title: Relationship Manager, Corporate Banking – Zambia

Industry: Banking

Location: Zambia

Salary: Competitive Salary Package + Benefits

Job Purpose

Build and maintain relationships with new and existing customers with the aim of selling the Bank’s products to the corporate institutions

Duties & Responsibilities

• Maximize account profitability by selling other products and services to  the banks customers
• Drive collections in customer’s account which will be used for FX and other businesses.
• Identify and develop conglomerates banking relationships
• Ensure proper documentation throughput the credit application and availment process
• Sourcing for and monitoring of customer’s tenured investment / facilities.
• Respond promptly and satisfactorily to customer’s daily request and complaints.
• Prepare weekly and monthly statistics/performance reports for management use.
• Monitoring of the customer’s main account regularly
• Reconcile all transactions on customer’s accounts where and when necessary.
• Assist with the processing of customer’s letters of credit and invisible transactions.
• Initiate and carry out recovery action on non-performing credits facilities
• Maintain comprehensive database of the customers operational records including the existing and prospective customer data
• Perform other duties as assigned by the Head Whole sale banking.

Key Performance Indicators

• % of large corporate sector accounts controlled by the Bank in the  country
• Timeliness in delivering revenue generation reports
• Number of Corporates accounts opened
• Timeliness & effectiveness in completion of assigned tasks
• Efficiency level at executing scheduled and ad hoc assignments
• Effectiveness establishing new relationships
• Targets Assigned Vs Actual

Minimum Education Qualifications

Education

            Bachelors Degree

Experience

Minimum 3years in Relationship Management/ Marketing experience; Credit Experience

Key Competency List

Knowledge

• Internal Processes and policies of the bank
• Good understanding of financial services sector
• Bank Products                    

Skill/Competencies

• Interpersonal skills
• Advisory skill
• Strategic Thinking
• Relationship Management
• Negotiation & Analytical skill
• Product Development
• Leadership skill
• Selling  & Marketing skill