Job Title:       Relationship Manager, Retail Banking - Ghana

Industry:        Banking

Location:        Ghana

Salary:            Competitive Salary Package + Benefits

Job Purpose:

Market the Bank products with the objective of meeting financial targets while ensuring that customers’ needs are met.

Responsibilities:

• To aggressively market and sell the Banks’ products
• Win new customers to the bank
• Ensure the retention of existing customers
• Ensure the creation of risk Assets for the Business Office.
• Significantly contribute to deposit liability mobilization
• Drive the reactivation of inactive and dormant accounts
• Ensure the Bank Brand projection and visibility amongst new and existing customers
• Perform other tasks as assigned by the assigned Team Leader

Challenges:

• Inadequacy of human and material resources
• Dealing with approval delays from management
• Dealing with enormous workload

Key Performance Indicators:

• Number of deliveries on all financial targets vs. planned
• Customer service delivery index
• TAT in carrying out activities and meeting deadlines/targets

Job Requirements:

Education:

• Minimum education level-First Degree in any Social Sciences discipline

Experience:

• Minimum experience- 4-year relevant experience.

Key Competency Requirements:

Knowledge:

• Excellent product knowledge
• Excellent knowledge of the market
• Excellent knowledge of the Bank- Core Values, Vision, Mission and Strategic focus
• Credit knowledge
• Impressive contact list

Skill / Competences:

• Aggressive and focused
• Articulate and team player
• Intelligence
• Computer literate
• Excellent negotiation and interpersonal skills
• Marketing and selling skills
• Relationship Management Skills
• Impeccable character