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SalaryCompetitive Salary + Trainings + Wellness Allowance + Hybrid Mode & Flexible Working Hours & MORE!LocationRomaniaIndustryInformation TechnologyJob DescriptionOur client is an American multinational company and is one of the biggest names in the world with the best employee retention rate.Our Client is a truly global commercial platform. Being ultra-customer centric they are shipping millions of items and hiring thousands of employees across teams and geographies every day, all striving to delight customers and make their lives easier.
As a Support Engineer (Technical Operations Center Engineer), you seek resolution to problems and mitigate risk, always ensuring a Customer Obsessed experience has occurred. You will be working on services with a direct impact on the customer experience. If you are excited about the opportunity to learn and work on distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities to work with Physical Stores.
You will help solve a variety of challenges and offer your expertise in growing the knowledge of your peers via team collaboration. You will be counted on to identify areas of improvement and drive projects to implement them. We consistently whiteboard so be comfortable writing and supporting your ideas on the team board. You will play an active role in defining the support processes for technologies in partnership with other technology leaders within and possibly outside the team. You should be comfortable with a level of ambiguity that’s higher than most projects and relish the idea of solving big challenges. You will also mentor other engineers in your area of expertise. Along the way, we guarantee that you’ll work hard, have fun and impact many customers!
Flexible working hours: the option to choose between work schedules of either 5 days per week working 8 hours or 4 days per week working 10 hours.BASIC QUALIFICATION
- BS/MS in Computer Science/Engineering or related disciplines
- 2 to 4 years of experience in development/network systems/infrastructure/Production Support
- Hands on experience with distributed and/or enterprise applications
- Strong debugging/troubleshooting skills
- Strong understanding of support processes – handling tickets, monitoring, processes and metrics
PREFERRED QUALIFICATIONS
- Knowledge of the UNIX/Linux operating system
- Able to write complex scripts and automation (using any one of Shell, Ruby, Perl, Python)
- Working within a Scrum team, or as ScrumMaster.
- Having defined and run A/B or multivariate experiments in production.
- Experience with training and deploying machine learning systems to solve large-scale optimizations
- Excellent verbal & written communication skills
- Ability to solve complex problems independently
- Strong as an individual contributor creating and managing standard operating procedures and internal processes
- You solve problems at their root, stepping back to understand the broader context.
- You maintain SLA’s through the implementation of proactive issue detection and reporting.
- Able to prioritize in complex, fast-paced environment.
- Proven track record of service improvement and optimization in production
- Exposure to processes improvement techniques
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