Ref: RPRESCO02

Location: Slough

Job Title: Reservations Coordinator

Parkside Recruitment are seeking a detail-oriented and customer-focused Reservations Coordinator to join a client in Hayes.

You will be responsible for managing reservations, addressing inquiries, and coordinating with internal teams to guarantee a smooth travel process.

Key Responsibilities:

1. Customer Interaction:

   • Respond to customer inquiries promptly and provide accurate information about our coach services.
   • Assist customers in making reservations, addressing special requests, and ensuring a positive booking experience.

2. Reservation Management:

   • Handle end-to-end reservation processes, including booking, modifications, and cancellations.
   • Maintain an organised system for recording and tracking reservations, ensuring accuracy and completeness.

3. Communication:

   • Liaise with passengers to confirm travel details and provide relevant information.
   • Collaborate with drivers, internal teams, and other stakeholders to ensure efficient communication and coordination.

4. Problem Resolution:

   • Address and resolve any issues or concerns related to reservations promptly and professionally.
   • Provide solutions to challenges that may arise before or during the travel period.

5. Documentation:

   • Maintain accurate and up-to-date records of all reservations, ensuring accessibility for reference and reporting purposes.
   • Generate reports as needed for management to track reservation trends and analyse performance.

Qualifications:

• Previous experience in reservations, customer service, or a related field.
• Excellent communication skills, both written and verbal.
• Strong organisational and multitasking abilities.
• Customer-focused with a keen attention to detail.
• Familiarity with reservation management systems (preferred but not mandatory).

Benefits:

• Competitive salary and performance-based incentives.
• Travel discounts for employees and their families.
• Professional development opportunities.
• Positive and collaborative workplace culture.

Parkside Recruitment is proud to be an equal opportunity employer. We encourage applications from candidates of all backgrounds.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.