Responsibilities:

•Monitoring, operating, and maintaining AlgoSec products at customers’ sites

•A SME (Subject Matter Expert) on AlgoSec products and how to implement into a customer's environment.

•As an AlgoSec product expert, providing knowledge transfer and training on relevant areas of the product that meet the customer’s strategic needs.

•Assisting AlgoSec internal technical support department with troubleshooting as well as acting as an escalation point as needed.

•Providing consultation on upgrade and migration planning

•Establishing “Trusted Advisor” relationships with the management and technical teams within AlgoSec customers while working with AlgoSec account

team to extend AlgoSec’s reputation and position as a vendor.

•Monitoring the Adoption Health within assigned customer account and providing a quarterly business review to further drive adoption.

•Advising and consulting on best-practices, lessons learned, and guidelines that will provide maximum benefit to customers as they adopt the AlgoSec

security solution.

•Working in tight integration with the Sales Organization, US-based Professional Services, Technical Support and R&D.  

• Advocate customer needs/issues across-AlgoSec’s departments.

•Assists in writing technical documentation, client SOPs and Runbooks as needed

Position Requirements: 

Requirements:

•At least 5 years of previous experience in similar position, in a software company. 

•Experience in Linux/UNIX environments. 

•Experience with networking devices (Switches, Routers etc.), including virtual routing and Software-defined networking – MUST. 

•Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.) – MUST. 

•Experience in Linux script languages (PERL, shell) – advantage.