For a 5* luxury hotel in Umbria, we are looking for a

REVENUE & RESERVATIONS MANAGER

Reporting directly to the General Manager and working closely with Sales & Marketing Department, he/she will be responsible for all the revenue and reservations strategies, procedures and operations.

Main Duties: 

Revenue:

• Oversees revenue management and distribution strategy of the hotel and manage day-to-day yield operations
• Daily pick-up analysis, strategy adjustments and reporting
• Perform competitive benchmark studies and follow market trends
• Create and develop and control pricing strategies
• Provide weekly dynamic monthly forecast of expected results, variances and budget comparisons
• Analyses overall monthly hotel performance and provide summary report with recommendations to improve long-term strategies
• Ensure web site booking process is maintained up-to-date and functional.
• Conduct quarterly property performance review and develop strategic and tactical action
• Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…)
• Reduce the cost of distribution by finding new less expensive means of delivering business
• Prepare outline for and support the annual revenue budget process.

Reservations:

• Identifies new reservations sales business to achieve personal and property revenue goals.
• Closes the best opportunities for the property based on market conditions and property needs.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
• Monitors reservations sales agents while on phone calls.
• Utilizes all available on the job training tools for employees.
• Coaches and trains team’s member to maximize their performances.

Job Requirements:

• Previous experience as Senior Revenue Executive or Revenue Manager in a 5* luxury hotels with a reservations background.
• Team leader
• Strong analytical and numeric skills
• Excellent organizational and planning skills
• Strong sense of need for achievement of goals and success
• English fluent, Italian is preferable but no mandatory

Location: Umbria