For luxury resort in central Italy we are looking for a

Rooms Division Manager

The role:

The ideal candidate has previous working experience at international level in the same role. He / She is a Leader, capable to manage and deal with a team of professionals. He / She needs to maintain and consolidate the well-known exceptional service of the Room Division. This is a key position since the Rooms Division leadership will directly impact the operational team’s motivation and actions Reports to General Manager.

Main Duties:

• He/She is responsible for Concierge, Front Office, Guest Relation and Housekeeping departments.
• Responsible for staff training, coaching and development.
• Monitoring staff performance and providing feedback.
• Set clear goals and expectations and maximize resource allocation to deliver an exceptional and consistent high level of service to internal and external customers by anticipating and exceeding their expectations.
• Responsible for managing the division in compliance with financial objectives.
• He/She is a brand ambassador and he/she spread the brand culture.
• He/She takes care of guests with a strong PR approach.
• Compliance with health and safety regulations.

Requirements:

• Professional experience in the hospitality business for luxury properties, preferably at international level, as Front of House Manager or Rooms Division Manager.
• Fluent in English. A good knowledge of Italian is preferred but not essential.
• PC literate.

Location: central Italy