The person will be responsible for driving revenue growth of the sales team, through the responsibility of data management, sales reporting, and support on data-driven initiatives within our sales organization. This person will work cross functionally in order to ensure accurate data and utilize reports to measure performance and set goals for the sales team. This role is a great opportunity for someone who enjoys taking the initiative to look at data in a different way and working with a growing team to create consistency and efficiency within a sales process at a global company!

ESSENTIAL FUNCTIONS AND RESPONSABILITIES:

•  Configure Salesforce features apps, and integrations for optimized performance.
• Manage Salesforce roles, profiles, sharing rules, workflows and groups.
• Maintain the Sales, Service, Experience, Clouds apps. Provide help desk support, end-user training, troubleshooting, and resolve data issues.
• Develop training resources on Salesforce.com, Sales Process and Sales Tools. As well as supporting sales training programs.
• Contribute to the management of core business activities and processes including territory planning quota development, performance management & data issue resolution.
•  Assist in building new business development processes and capabilities focus on Operations, Finances, HR, Business Excellence.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Execute and ensure initiatives designed to optimize the efficiency and productivity of the sales team.
• Find areas within our sales processes that can be automated to free up sales time and reduce data entry responsibilities.
•  Maintenance of prices and updating of the system. Manage communications on the sales team.

QUALIFICATIONS:

To perform this position successfully, an individual must demonstrate regular, predictable attendance and be able to perform each essential duty satisfactorily.

EDUCATION/CERTIFICATION/LICENSURE:

A bachelor’s degree in Business, Marketing, Business/ Administration or in a related field preferred. At least 5 years’ experience as an analyst.

EXPERIENCE REQUIRED:

• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.
• Proficiency in MS Office, as well as CX and CRM software.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.

KNOWLEDGE AND SKILLS REQUIRED:

• Catalan, Spanish & English
• Proven track record:
  • Generating content o Evaluating customer sentiment
  • Creating customer and marketing segments
  • Investing in customer loyalty programs
  • Analyze customer data
  • Knowledge about customer experience management platforms
• Ability to manage a set of goals involving diverse contributors and content types.
•  Excellent writing and editing skills.
• Ability to interpret technical information and translate it to simple, effective communications.
• Detail Oriented: Completes and maintains high level of accuracy of even the smallest aspects of assigned tasks.
• Self-driven and proactive.
• Strong client-facing and interpersonal communication skills.
• Strong time management and organizational skills to accommodate and meet deadlines.
• Ability to work effectively under pressure in a fast paced, rapidly changing environment.
• Ability to work independently on projects.
• Ability to work effectively in a team environment and meet deadlines.