Job Title: Sales Support

Department: Sales / Client Relations
Reports To: Relationship Manager
Languages Required: Arabic & French (Mandatory)

Job Summary

We are seeking a proactive and detail-oriented Sales Support professional to provide administrative, operational, and coordination support to the Relationship Manager. This role plays a key part in ensuring smooth client servicing, accurate documentation handling, and efficient communication across internal departments.

The ideal candidate will be highly organized, possess strong communication skills, and demonstrate a keen interest in developing a career within trade finance and client relationship management. Fluency in both Arabic and French is mandatory to effectively support regional and international client interactions.

Key Responsibilities

Client Coordination & Lead Support

• Assist the Relationship Manager in handling client inquiries, scheduling meetings, and conducting timely follow-ups.
• Support relationship-building activities with existing and prospective clients.

Documentation & Compliance Support

• Prepare, review, and maintain onboarding documentation, KYC records, compliance documents, and trade finance-related paperwork.
• Ensure all client files and records are accurately organized and updated.

Sales Pipeline & CRM Management

• Maintain accurate CRM records, sales trackers, and client status updates.
• Monitor pipeline activities and assist in ensuring timely follow-ups.

Internal Coordination

• Liaise with internal departments including Operations, Compliance, and Finance to facilitate smooth deal execution and client servicing.

Reporting & Administrative Support

• Assist in preparing weekly sales reports, client summaries, presentations, and performance updates.
• Organize documentation, maintain filing systems, and support daily sales administration activities.

Market & Client Research

• Conduct basic research on potential clients, market sectors, trade opportunities, and industry trends.

Follow-Up Management

• Ensure timely collection of required documents, approvals, signatures, and client information to support operational efficiency.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Finance, Marketing, or a related field is preferred.
• Fluency in Arabic and French (both spoken and written) is mandatory.
• 2-4 years of experience in sales support, administration, customer service, or a related function.
• Basic understanding of trade finance products such as Letters of Credit (LCs), guarantees, import-export processes, social media marketing, and contractor networks will be considered an advantage.
• Strong interpersonal, communication, and coordination skills.
• Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.
• Highly organized, detail-oriented, and capable of managing multiple responsibilities effectively in a fast-paced environment.