Sales Team Agent - Welcome Team Advisor

Location: Uxbridge
Hours: 37 hours per week, spanning 5 days across a 7-day period. Operational hours: 6am - 9pm.
Salary: £22,000 per annum plus BONUS

About the Role:
As the Welcome Team Advisor, you are the face and voice of my clients promise to potential clients. You will engage, advise, and ensure they are provided with the best services and products. Your primary objective is to seamlessly onboard new clients, driving revenue through exceptional customer service.

Key Responsibilities:

• Advocate and highlight the advantages of diverse product range.
• Consistently meet KPIs related to conversion rates, activity, and registrations.
• Deliver information in accordance with company policies and industry regulations.
• Collaborate with team members, management, internal departments, and external agencies to resolve client inquiries.
• Address objections swiftly, ensuring client satisfaction and trust.
• Gather and assess information to address product and service inquiries.
• Elevate the client experience by going the extra mile in service provision.
• Manage inquiries via calls, update client accounts, and handle correspondence.

Qualifications & Skills:

• Degree holder or at least 2 years of experience in a customer service or onboarding role.
• Ability to consultatively explain product offerings, emphasizing benefits and comparing with competitor products.
• Proven resilience in fast-paced environments.
• Exceptional written and verbal communication skills.
• Proficient in Microsoft Office.
• Align with and strive for the core values.

Who We're Looking For:

• An energetic and lively personality.
• Outstanding phone etiquette with clear communication.
• Confidence and a driven mindset, especially towards monetary goals.
• A keen eye for detail and analytical thinking.
• Adeptness in following instructions and processes.
• Resilience: Ability to manage objections and move forward.
• Enthusiasm for phone-based communication.
• Comfort with the repetitive nature of sales.
• A preference for office-based roles.
• Tenacity and a competitive spirit.

Benefits:

• 31 days holiday (inclusive of bank holidays).
• Contributory pension scheme.
• Dress down Fridays.
• Health cash plan and subsidized gym membership with Nuffield Health.
• Access to a comprehensive employee assistance program.
• Employee reward discount scheme.
• Cycle to work scheme, Tusker car benefit scheme, and life assurance.
• Generous employee referral bonus.
• Access to in-house, role-specific training and certifications.
• Long service awards and recognitions.
• Free 24/7 online access to GP, mental health support, and virtual wellbeing through Wecare.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.