Primary Duties and Responsibilities

• Collaborate with end users and management to define business requirements and functional specifications.
• Understand the domain thinking of end-users and actively engage in requirement discussions.
• Make efforts to understand the customer (internal and external), anticipate their needs, and give high priority to customer satisfaction while exhibiting professionalism
• Build and maintain relationships with stakeholders, analyze and understand business processes, cross-functional needs, and system capabilities.
• Work closely with multiple functional team leads in the development of lean processes and operating practices that best utilize the systems to increase quality, productivity and support business goals.
• Collaborate with Salesforce developers to translate business requirements and use cases into system requirements.
• Act as the functional change agent by communicating a drive to meet the goals of the business.
• Bridge the communication gap between technical and non-technical staff to ensure a clear understanding of project objectives, deliverables, risks and expected results.
• Contribute to large strategic projects and/or new solutions within Salesforce.
• Actively assist in managing Salesforce projects including development, schedule, requirements, testing, scope, risks, budget, communication with the project team and stakeholders.
• Lead workshops, write use cases, create context diagrams, perform stakeholder analysis, testing etc.
• Responsible for the timely completion of project tasks and activities within a functional area by directing the Salesforce activities of others including drafting test cases and plans and completion of user acceptance testing (UAT).
• Responsible for the development of functional training and coordinating the ongoing functional Salesforce support, including, but not limited to the development of functional area “super users”.
• Improve Salesforce training and operational procedures within a business to increase efficiency and productivity.

Must have key skills:

• Highly developed written and verbal communication skills
• Strong functional and configuration expertise in Sales, Marketing, or Customer Service elements
• Experience in the development and support of integrated business applications and Salesforce eco system
• Ability to collaborate with cross-functional teams to understand end-user needs/requirements and translate to Salesforce systems requirements
• Strongly developed organization and time management skills
• Proven experience participating in system implementations in a Salesforce Business Analyst or technical role.
• Experience in business process definition, business process improvement, and requirements definition
• Ability to write complex business concepts into necessary forms (feasibility analysis, cost/benefit analysis, etc.)
• Strong understanding of Project management concepts and standards

Other Skills:

• Proficient user of MS Office suite and experience using Lucid Chart preferred. Organized and detail oriented. Able to present information to a group of co-workers, supervisors, or managers.
• Must be a team player and have strong interpersonal and communication skills.
• Excellent problem solving and decision-making skills.
• Ability to work independently and be self-sufficient while knowing when to ask for help.
• Self-starter with strong personal work ethic.
• Ability to ask questions and resolve issues as they arise.
• Team player
• Ethics and Integrity
• Priority Setting and Task Management

Education, Experience, and other requirements:

• 5+ years’ experience with defining business processes in one or more of the following functional areas: Sales, Marketing, or Customer Service.
• Bachelor’s degree or equivalent experience (business or computer science preferable)
• Functional understanding of the Salesforce application
• Hands-on Lean training/experience (Green Belt, Kaizens) preferred.
• Experience in writing Business Requirements Documents (BRD) and Functional Specification Document (FSD) style documents.

CERTIFICATES, LICENSES AND REGISTRATIONS

• Salesforce Business Analyst Certification (preferred)
• Salesforce Administration Certification (a plus)