Cross Functional Support

• Supports the module lifecycle including updates, upgrades, replacements and add-ons.
• Identifies potential for improvements and their implementation.
• Supports the business in (re-) engineering of business processes.
• Supports the implementation of new requirements within the SAP modules.
• Executes tests and writes test scripts.
• Creates training documentation and executes trainings for users.
• Monitors the SAP systems, implements updates and release patches.
• Supports SAP System updates.
• Monitors and troubleshoots incoming and outgoing EDI messages.
• Supports and Integrates EDI Customers and Suppliers
• Runs performance and security checks and develops system optimizations.
• Support of the departments in the use of SAP.

Project Management

• Leads, coordinates and implements small sized IT projects.
• Supports projects as a project team member.
• Prepares functional specifications and other technical documents.
• Supports UAT (User Acceptance Tests).
• Supports the SAP module Consultants and collaborates with other SAP team members, other IT divisions, internal customers worldwide and external service providers.

User Support & Service

• Is Contact person for BHTC employees, Key-Users (System support in daily business as 1^st, 2^nd level support)
• Sets and manages user expectations.
• Trains key users about potential uses of SAP system.
• Provides training to new users for SAP related topics
• Provides individual user training and supports on request.

Helpdesk / Service Delivery

• Coordinates, prioritizes, assigns and escalates issues.
• Analysis and where possible resolve issues.
• Resolves and/or escalates issues in a timely fashion.
• Interacts with users and IT colleagues on all levels to help resolve IT-related issues and provides answers in a timely manner.

Decision Rights

Accountable (Final Decision Rights)

Consulted

Informed

• n/a

• n/a

• n/a

Parameters for Success

Key Metrics

Financial Targets

• Individual must possess excellent customer service skills and interact well with other associates.
• Ability to work well under pressure and be able to multi task.
• Individual must be able to organize tasks (define, schedule, prioritize, assign, review).
• Individual must be able to organize the work independent within his responsibility.
• Individual must be able to interact well with all levels in the BHTC organization.
• Individual must be to deal effectively with a wide variety of users and issues.
• Ability to manage project at an acceptable level.
• Individual must possess a good working knowledge of system implementation & lifecycle.
• Must possess a good working knowledge current Microsoft Office Products.
• The ability to travel internationally (especially Germany) to meet business needs.

• Meets IT Budget

Competencies and Key Skills and Experience

Key Leadership Behaviors

Typical Background

• All activities are executed and communicated effectively and in a timely fashion.
• Excellent communication skills – written, verbal and presentation.
• Professional with proven ability to build appropriate relationships with internal and external key stakeholders.
• Self-motivated, conscientious with a desire to exceed.
• Displays initiative and enthusiasm for their role and company.
• Confident and articulate.
• Strong results orientation and analytical skills.
• Actively articulates and promotes BHTC vision, value and direction.
• Consistently meets BHTC standards, ethics and compliance requirements.

Education:

• Bachelor University degree, majored in in Computer Science, Information or Technology Systems, Engineering or related fields or appropriate working knowledge.

Certifications/Licensing:

Years and Type of Experience:

• 3-years’ experience in Information Technology
• Proven working experience in similar position.

Key Required Skills, Knowledge and Capabilities:

• Good English languages skills in writing and speaking.
• Good communication skills, especially with management, business people and IT technicians.
• Good organizational and planning skills.
• Willing to travel internationally
• Read and understand source code is an advantage