SAP Delivery Manager

15+ years in SAP project or Service delivery experience is required.

B. Tech (CS), MCA or equivalent

Business Domain experience of 2 -3 years or more

SAP R/3 / ECC and S/4 Hana experience of 15+ years

Key responsibilities:

• Be responsible of the overall engagement in terms of budget, Customer satisfaction, contractual compliancy, service continuity, team members motivations, in respect of qualitative & timely delivery
• Be the Single Point of contact for the Customers for Project / AMS Service Delivery
• Provide consolidated management reporting to the Customer and internal Company on the service performance.
• Play a key role in add on sales with Sales & Delivery Management team
• Manage budget aspects and report. Drive overall margin improvement
• The management of the delivery of the services and other agreed deliverables in all its aspects: specification, estimation, planning, control, acceptance, SLA compliancy for the applications in scope
• Implementing and controlling all agreed procedures and processes
• Inform all staff of relevant templates, guidelines, process and best practices to be used in the Services
• Manage continuous improvement of the service
• Evaluate engagement risks, identify and execute risk mitigation actions
• Conform to the engagement priorities,
• Identify & assign resources on all service delivery activities and monitor their progress.
• Drive- End-to-End the problem resolution, change, release, capacity, performance management and reporting
• Experience of operating complete SAP service delivery role, providing administrative and customer facing support across a number of delivery processes
• Deep understanding of ITIL based Service Delivery Processes and Framework
• Experience working in a Managed Service environment
• Ability to convey decisions and requirements succinctly and appropriately
• Overall Project Delivery in budgeted costs and timelines, managing customer satisfaction, and manpower assigned to the project is the essence of the Role