Global SAP Process Lead/Expert (Consulting / Module Consulting)

• Provides leadership to End-to-End P2P (MM/WM) processes across all geo presence of the organization
• Works closely with business keeping focus on Business-IT alignment
• Responsible for delivering solutions and support to all functional modules coming under P2P process
• Is responsible for the process lifecycle including consultancy, updates, upgrades, replacements and add-ons.
• Consults and supports the business in (re-) engineering of business processes.
• Responsible for maintaining/preparing SAP process documentation
• Identifies potential for improvements and their implementation.
• Performs and coordinates implementation of business processes in the relevant SAP modules.
• Keeps up to date on the latest trends and industry practices.
• Defines / develops the SAP security model for all processes related to the modules; makes sure that the security model is implemented.
• Manages changes in SAP system starting from the demand up to service delivery.

SAP Process Implementation

• Analyses business demands, designs solutions in conjunction with Global Business champions, key users.
• Adheres to industry best practices, solution life cycle process/methodologies
• Generates change requests in coordination with business, developers and other parties.
• Manages change request implementations.
• Sets up customizing and coordinates with developers.
• Develops the required tests and manages their execution.

Project Management

• Initiates, leads, coordinates and implements medium sized IT projects.
• Supports projects as a project team member.
• Gathers requirements, prepares functional specifications and technical documents.
• Collaborates with project members and stakeholders in an active manner.
• Defines and implements the end user support with the SAP Cross Function Support and key users.

User Support & Service

• Is contact person for the SAP Cross Function Support and key user.
• Provides 3^rd / 4^th level SAP support.
• Trains key users in the processes and their implementation in SAP.
• Optimizes existing IT processes.
• Sets and manages user expectations.
• Provide individual key user training and support on request.

Helpdesk / Service Delivery

• Coordinates, prioritizes, assigns and escalates issues.
• Analysis and where possible resolves issues.
• Resolves and/or escalates issues in a timely fashion.
• Interacts with Key-Users and IT colleagues on all levels to help resolve IT-related issues and provides answers in a timely manner.

Parameters for Success

Key Metrics

Financial Targets

• Individual must possess excellent customer service skills and interact well with other associates.
• Ability to work well under pressure and be able to multi task.
• Individual must be able to organize tasks (initiate, define, schedule, prioritize, assign, review).
• Individual must be able to organize the work independent within his responsibility.
• Individual must be able to interact well with all levels in the organization.
• Individual must be to deal effectively with a wide variety of users and issues.
• Ability to manage IT project at an acceptable level.
• Individual must possess a good working knowledge of system implementation & lifecycle.
• Individual must possess a good working knowledge of current SAP system.
• Must possess a good working knowledge of SAP, Reporting Systems and current Microsoft Office Products.
• The ability to travel internationally (especially Germany) to meet business needs.

• Creates budget for projects/services
• Meets IT Budgets

Competencies and Key Skills and Experience

Key Leadership Behaviors

Typical Background

• Customer-centric leadership skills, go-getter qualities and leads cross-culture team
• All activities are executed and communicated effectively and in a timely fashion.
• Excellent communication skills – written, verbal and presentation.
• Professional with proven ability to build appropriate relationships with internal and external key stakeholders.
• Self-motivated, conscientious with a desire to exceed.
• Displays initiative and enthusiasm for their role and company.
• Confident and articulate.
• Strong results orientation and analytical skills.
• Actively articulates and promotes BHTC vision, value and direction.
• Consistently meets BHTC standards, ethics and compliance requirements.

Education:

• Master University degree in Computer Science, Information or Technology Systems, Engineering or related fields or appropriate working knowledge.

Certifications/Licensing:

•  SAP S/4 HANA – P2P (Optional)

Years and Type of Experience:

• 10-12 years’ experienced cross-functional SAP expert with core expertise in SAP MM
• 2-3, End-to-end full life cycle SAP implementation projects with minimum one S/4 HANA implementation exposure
• Proven working experience in similar position.
• Thorough/expert knowledge in the SAP Modules MM/WM

Key Required Skills, Knowledge and Capabilities:

• Good English languages skills in writing and speaking.
• Good communication skills, especially with management, business people and IT technicians.
• Good organizational and planning skills.
• Willing to travel internationally
• Read and understand source code is an advantage