Summary role description:

Hiring for SCCM INTUNE- Specialist for a Global IT services / system integration major.

Company description:

Our client is a is a global Systems Integration, IT Services, Consulting and Digital Solutions company, that helps hundreds of customers secure competitive advantage through technology. Their comprehensive Digital Transformation platform, drives and accelerates the Mobile, Analytics & AI / ML, IoT / Industry 4.0, Cloud and Social journeys of their customers. A tenured Technology major, our client has grown at phenomenal speed over the past few years.

Role details:

• Title / Designation: SCCM INTUNE- Specialist
• Location: Bengaluru

Role & responsibilities:

• Administration of Group Policy / AD / and some SCCM related tasks using PowerShell and internal Office 365, Azure AD environments as well as other internal applications.
• Assisting with project tasks to include Windows Operating System upgrades, PC imaging and software distribution.
• Working as resource on key projects and initiatives such as rollouts, upgrades of both hardware and software, process redesign, documentation etc.
• Undertake small to medium sized IT projects such as rollouts and equipment installs.
• Escalate IT issues to various internal and external support teams.
• Document known issues into our shared knowledgebase.
• Mentoring team members and helping them gain technical experience.

Candidate requirements:

• 5+ years of progressive experience in Information Technology Support sector with focus on Windows OS administration, Software deployments, SCCM (Software Distribution and some application packaging a plus), PowerShell automation and Citrix knowledge.
• Primarily 3rd line end user desktop support for EOC / WOC / Canada offices and support for other global systems and users using Service Now as an ITSM ticketing solution.
• Experience with SCCM Software packaging and Deployment, plus some manual software installs and leading key projects related to rollouts / process changes.
• Knowledge of End User Computing architectures, management platforms and advanced troubleshooting.
• Hands-on experience in Incident and problem management for L3 related tickets.

Selection process:

• Two technical rounds
• HR discussion