My client a global freight company based in Purfleet are looking for an Ocean Operations Specialist. Paying up to £35,000. Monday - Friday.

Role Purpose:

• To control ocean accounts on a start to finish basis, and develop excellent customer relationships through the delivery of a consistent and high quality service.

Position Specification:

• Manages all bookings from start to finish for allocated customers
• Develops relationship with allocated customers
• Issues booking instructions to overseas offices
• Processes Export & Import bookings
• Accepts all orders (from customer or overseas office) and assumes full responsibility for their successful completion from door to door.
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
• Processes UK Customs Clearance
• Manages any other site involved in a shipment
• Develops processes and tools to support customer interface and communications
• Takes and handles customer inquiries
• Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function
• Ensures correct ontime billing to the customer and accruals
• Has full responsibility for end-end file handling.

Key Skills

• Strong background in Ocean Freight Forwarding both import & export is advantageous
• Good Administrative and MS Excel skills and ideally with a working knowledge of Cargowise1 operating system.
• Instinctive Customer Service ethic
• A 'get the job done' attitude
• Thoroughly embedded knowledge of start to finish Ocean Freight process Results driven and good attention to detail
• Good written and spoken English
• Good interpersonal skills
• Ability to build relationships with customers
• Able to prioritise, perform under pressure and work using own initiative.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.