Senior Application Engineer,

Location: Pune, India

Work Model- WFO (5 days)

Experience: 5 – 8 years

Budget - Up to 14.5 LPA Max

Domain Experience- Payment

Primary Skills: J2EE, Spring boot, Microservices

Secondary Skills: J2EE Html template, SQL ,UNIX / Linux, Kubernetes, Testing Techniques, Docker, ISO8583

Job Role: Application Engineering, Investigation of incidents, change request (Small Enhancement), Application development for performance improvement, Emergency fixes and permanent solution for issues reported 

The role expects candidates to  

• Review and improve the application availability to customers and reduce downtime.  

• Ensure all payment functionalities are as per requirements and proactively find the gap and enhance the platform to function as per commitment to clients 

• Work on change requests/small enhancement, testing, support SIT, UAT phase. 

• Ensure release implementation and postproduction support 

• In case of any emergency issues reports, the candidate is expected to provide his expertise to resolve the issue and provide temporary fix and work on problem ticket/permanent enhancement  

• Ensure governance and closure of all application-related issues reported by clients in agreed SLA framework. 

• Work closely with IT operations team and identify opportunities of automation to ensure elimination of recurring issues in production. 

• Work on initiative to improve performance of the platform & critical services and saving on infra utilization, optimization, building automation tools, optimization of microservices & their performance. 

• Create documentation of processes and change/create SOP. 

Roles and responsibilities details 

Participate in the handling of incidents with the aim of their resolution 

• Participate in supporting the RUN L2/L3 team and resolving production-related incidents/problems. 

• Debug and troubleshoot PL-SQL based applications and resolve technical issues. 

• Analyze and resolve complex production issues, identifying root causes with implementation support. 

• Participate in the analysis of incidents by the RUN IT team, and recommend actions to be implemented based on the reported incident 

• Participate in implementing the necessary developments to resolve the incident 

• Assist in developing small enhancements and features for existing applications. 

• Participate in carrying out unit tests and write the documentation corresponding to the modifications made before going into Production 

Participate in respecting commitments/SLA's 

• Participate in meeting commitments in terms of deadlines and quality of work provided 

• Analyze user-reported issues and identify the root cause effectively. 

• Provide advanced technical support for production systems and ensure minimal downtime. 

• Participate in compliance with standards specific to your activity 

• Participate in improving your team's indicators to improve the quality and image of the company 

• Participate in compliance with the development standards chosen by HPS as part of its activity 

• Participate in defining areas of development for procedures specific to maintenance 

Participate in RUN team support 

• Participate in assisting RUN teams in deploying into production 

• Participate in the validation of deliverables / RUN/PROJECT team procedures during the Rollout. 

• Participate in assisting the RUN team with requests for information/technical business consultation. 

• Participate in training and support RUN teams 

• Validate network enhancements and ensure non-regression tests 

• Maintain technical documentation and provide guidance to users. 

Ensure the supervision of consultants on site with the aim of satisfying the Client 

• Participate in ensuring task assignment 

• Participate in ensuring the assignment and monitoring of the management of customer environments 

• Participate in ensuring the developments carried out in order to resolve the anomaly 

• Participate in providing first level support training and develop KPI's 

• Participate in carrying out on-site support missions 

• Participate in ensuring the development of junior support engineers 

• Participate in the on-call program according to schedule 

• Ensure intervention in the event of an incident occurring outside working hours