Responsibilities:

• Manage large, complex, and high-risk customer accounts to the assigned credit limits
• Review and disposition orders on credit hold
• Engage customers to obtain payment for past due invoices
• Interface with customers regarding account issues
• Fulfill customer documentation requests related to invoices and payments
• Provide consultation to other Credit & Collection Analysts on complex situations or accounts

Additional tasks:

• Participate in or lead process improvement projects and acquisition integration planning and execution.
• Consistently demonstrate strong critical thinking and problem-solving skills
• Possess strong organizational skills.
• Provide exceptional customer service to both external and internal customers.
• Be a complete team player.

Requirements:

• Bachelor’s degree in business management, Finance, or Economics
• At least 7 years of credit & collection experience in a business-to-business trade credit environment
• Advanced knowledge of credit and collections practices, credit risk abatement tools, Microsoft Office products (particularly Excel, Word, and PowerPoint), and experience with credit reporting agencies and ERP systems
• Strong communication and presentation skills in English
• Knowledge of German is highly preferred.