Leading eCommerce platform, providing API solutions to enterprises and medium-sized businesses, seeks someone to take care of its customers by nurturing existing business relationships and making ground for establishing new ones. The fast-growing nature of the business presents the challenge and the opportunity to develop further as the company reaches new heights and expands its reach globally.

Location: Remote (Person must be based in the DACH region)

Department: Sales and Project Management

Reporting line: Global VP Customer Success

Languages: German (minimum C1 level) and English

Your responsibilities

• Supporting customers in making the best use of microservices-based, API-first technology, cloud-native and headless platform
• Advising and guiding customers on how to develop future technology and e-commerce stack on top of the given platform
• Educating and helping customers to understand the business value of new features in line with customized business cases
• Planning, coordinating, and carrying out strategic business reviews
• Collecting and communicating customer input and requirements for the new feature developments
• Interdisciplinary stakeholder management
• Supporting customers in growing their commerce possibilities

What you need to be successful

• Profound experience in either a customer success, technical Consulting, training, or pre-sales role within a SaaS environment
• Recent and relevant retail or eCommerce experience
• Excellent presentation skills and a high degree of customer orientation
• Ability to work with a variety of customers and stakeholders (internal and external)
• Willingness to travel
• A structured and proactive working style with the ability to work both independently as well as part of an existing team
• Commercially orientated mindset