Summary role description:

Hiring for a Senior Facilities Manager for a leading digital outsourcing company.

Company description:

Our client is a leading US Headquartered digital outsourcing company that provides next-generation customer experience and tech-enabled services to the world’s most innovative brands, helping them build, and grow their businesses. They are a team like no other, providing digital CX, consulting, Trust & Safety, AI Services and more to their clients across social media, ecommerce, gaming, Hi-tech, Fin Tech and more. They partner with some of the most innovative and disruptive brands to support their clients in their long-term goal and vision. They have been recently certified as Great Place to Work and the Best Company for Diversity having more than half their workforce as women.

Role details:

• Title / Designation: Senior Facilities Manager
• Reporting Manager: VP
• Location: Mohali, India
• Work Mode: Work from Office

Role & responsibilities:

Property Management

• Formulate and implement preventive maintenance programs for AC, plumbing, electrical, and electronics systems.
• Anticipate equipment failure through lifespan, performance, and historical records.
• Recommend upgrades or replacements of equipment prior to failure.
• Utilize best practices and latest technology for maintenance.
• Maintain organized equipment health trackers and preventive maintenance schedules.
• Develop and manage a pool of vendors for specialty work.
• Handle utility management for water and electricity.
• Construct and present detailed engineering reports.

Construction Management

• Review, audit, and recommend improvements on working drawings.
• Provide technical specifications and review necessary computations.
• Adhere to building, electrical, sanitary, fire code, and PEZA standards.
• Navigate the permitting process efficiently.
• Anticipate and address problems during site buildouts.
• Understand and implement construction methodologies.
• Prepare and deliver technical reports.

Administration Management

• Housekeeping: Deploy manpower effectively through time and motion studies, set vendor expectations, and conduct quarterly performance evaluations.
• Security & CCTV: Strategically position physical security and CCTV, adhere to protocols, set standards for security forces.
• Office Upkeep: Advocate 5S practices, waste segregation, and prudent use of supplies. Manage inventory and work closely with LGUs for permits.
• Food Concessionaire Management: Ensure proper management of food services.
• Safety: Organize fire and emergency drills, conduct safety audits, and resolve concerns per Fire Code and BOSH standards.

Candidate requirements:

• Degree in Industrial Engineering, Electronics and Communications Engineering, or a related field.
• Experience: 13-18 years in facilities and building management, with experience in property management, engineering maintenance, and construction management from BPO, commercial, or corporate setup.
• Hands on exposure to medium too highly crowded set up at least 1000 and up employees
• Experience in handling multiple tasks under tight deadlines with strong organizational and leadership skills.
• Ability to work with a diverse group of people and solicit feedback for service improvement.
• Must have proficiency in utility management, permitting processes, and construction methodologies.
• Good to have - BOSH SO2 or higher certification.
• Good to have - Pollution Control Officer (PCO) certification for DENR and LLDA.
• Good to have - Knowledgeable with PEZA standards and Certified Security Professional.
• Good to have - Experience as a former building, village, hospital, or condo administrator.

Selection process:

• Discussion with Director of TA
• Discussion with VP
• Discussion with HR team