Project Lead for implementation of customer interface systems (CRM, DBM, analytics) and Processes at all channel partners.

Responsible for implementation of standard marketing process adherence review and hand holding for all dealerships. also extensively involved IT vendor management.

SAP?Hana roll out project management (planning, development, testing, roll out team handling & travel budgeting) Post roll out support, monitoring call logging tool for L1 calls & coordination with technical team for speedy resolution.

Trainer, mentor, coach all of my team members. Project cost optimization with automation, regular system improvement. Preparation for dealer debit note and follow up with finance team for timely recovery. New government notification development and implementation for all channel partners (E?Invoicing, digital signature etc.) Mobility tools development and implementation for all channel partners, responsible for implementation of standard marketing process adherence review and hand holding for all dealerships